Privacy Policy

Last updated: 19 May 2026 · Version 1.0

This Privacy Policy governs how Conexity Pty Ltd handles personal information. We may update it from time to time; material changes will be notified on this page with at least 14 days notice before they take effect.

1. Who we are

Conexity Pty Ltd ("Conexity", "we", "us", "our") provides revenue infrastructure to Australian mortgage brokers and related service operators, including AI-assisted lead qualification, appointment generation, and broker workflow tooling.

2. Information we collect

We collect personal information you provide to us directly or that is generated through your use of our services. This may include:

• Identity and contact details (name, email, phone number, business name).
• Enquiry context (loan type, timing, employment indicators, property context) submitted via our intake forms or AI-assisted calls.
• Account and billing data (subscription tier, payment status — payment card details are handled by our PCI-compliant processor and are not stored by Conexity).
• Voice call recordings, transcripts, and metadata where you interact with our AI voice agent, in line with the consent disclosed at the start of each call.
• Technical data (IP address, browser type, device, cookies) collected automatically when you visit our website.

3. How we use your information

We use personal information to:

• Match enquiries with subscribing brokers in the relevant territory.
• Operate and improve our AI voice qualification, scheduling, and CRM workflow features.
• Communicate with you about service updates, support, billing, and security.
• Maintain operational records, prevent fraud, and comply with our legal obligations.

4. Disclosure

We may share information with:

• The subscribing broker matched to your territory for the purpose of fulfilling your enquiry.
• Service providers who help us run the platform (cloud hosting, telephony, AI inference, analytics, payments) under appropriate confidentiality terms.
• Regulators, law enforcement, or other parties where required by law.

We do not sell personal information.

5. Storage and security

We store data on infrastructure located in Australia or in jurisdictions with comparable protections. We apply reasonable technical and organisational safeguards but no system is completely secure; we cannot guarantee absolute security of information transmitted to us or stored on our systems.

6. Access, correction, and complaints

You may request access to or correction of your personal information by contacting us at the address below. We aim to respond within a reasonable period and in line with the Australian Privacy Principles. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (oaic.gov.au).

7. Cookies and tracking

Our website uses cookies and similar technologies for analytics, session management, and improving the user experience. See our Cookie & Tracking Notice for details and how to opt out.

8. Changes

We may update this Privacy Policy from time to time. Where a change is material, we will post notice on this page at least 14 days before it takes effect. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact