Legal

Terms of Use

Last updated: 25 October 2026 · Version 1.1

These Terms of Use govern your access to and use of Conexity services. We may update them from time to time; we will provide at least 14 days notice of material changes before they take effect. Continued use of the services after that period constitutes acceptance of the updated terms.

1. Acceptance

These Terms of Use ("Terms") form a binding agreement between you and Conexity Pty Ltd ("Conexity", "we", "us") and govern your access to and use of our website, broker portal, AI-assisted voice qualification, appointment booking, CRM features, referral programs, and related services (the "Services"). By accessing or using the Services you agree to these Terms.

2. Eligibility and accounts

The Services are intended for Australian mortgage brokers, related service operators, Australian businesses buying websites, marketing and AI services from us, and consumers seeking to be connected to a broker. You must provide accurate information and keep your account credentials confidential. You are responsible for all activity on your account.

3. Subscription, pricing, and billing

Subscription fees, add-on pricing, and any usage-based charges are set out at the point of sale or in your order confirmation. All prices are quoted in Australian dollars. Prices for mortgage-broker plans exclude GST, which is added at checkout or on invoice. Prices for websites, marketing services, Conexity Studio, Manni Chat and Manni Voice include GST. Monthly billing renews on the same calendar day each month until cancelled in line with the Refund Policy.

Annual billing: any monthly plan for websites, marketing services, Conexity Studio, Manni Chat or Manni Voice can be paid annually, 11 months up front for a 12-month term (one month free). Included allowances are released monthly across the term. If you cancel within 14 days of paying for an annual plan, we refund the annual price less the first month at the monthly price; after 14 days the plan runs to the end of its term with no refund. An annual plan renews for a further 12 months unless cancelled before the renewal date. Full details are in the Refund Policy.

Usage-based charges: Manni Voice includes 300 call minutes in each monthly period, counted in whole minutes per call; unused minutes do not carry over, and minutes beyond the included 300 are charged at 40c a minute (including GST), billed monthly in arrears. Extra cinematic ads in Conexity Studio are $97 each (including GST), charged when ordered.

Advertising spend: where a service involves paid advertising (for example Managed Lead Generation), you pay the advertising platform (such as Meta or Google) directly under that platform's terms. Our fee does not include advertising spend, and we do not collect, hold or refund it.

Payments are processed by our payment provider, Stripe. You can change or cancel a plan, update your card and download invoices through Manage billing in your customer portal, which opens Stripe's billing portal.

4. Service description and limits

The Services include an AI voice qualification agent, lead routing infrastructure, broker workflow tools, referral payout administration, and, for other businesses, websites, marketing services (social media marketing, AI search optimisation, managed lead generation, Google Business Profile and Map Pack work, logo design), Conexity Studio, Manni Chat and Manni Voice. Service performance depends on third-party providers (telephony, AI model inference, cloud hosting, calendaring) and your own configuration of integrations.

5. No guarantee of outcomes

You acknowledge and accept that:

• AI voice qualification, appointment generation, and lead outcomes are not guaranteed beyond the specific service terms stated in your subscription plan.
• Lead volume, conversion rate, appointment show-up rate, and commercial returns vary by territory, market conditions, broker availability, and consumer behaviour, and are outside Conexity's direct control.
• No ranking, lead-volume or revenue guarantees: we do not guarantee search rankings, Google Map Pack positions, mentions by AI assistants, follower numbers, numbers of leads or calls, or revenue from any website, marketing, advertising or AI service.
• Where Conexity publishes example figures, benchmarks, or projections (including referral payout calculators or ROI illustrations), these are illustrative only and do not constitute a forecast, warranty, or representation of future results.
• AI systems can make mistakes, including misclassification, mis-transcription, or scheduling errors; you remain responsible for verifying material information before acting on it.

6. Acceptable use

You must not use the Services to:

• Breach any law, regulation, or licensing obligation applicable to credit assistance or financial services in Australia.
• Send unsolicited marketing in breach of the Spam Act 2003 or Do Not Call Register Act 2006.
• Upload or process personal information for which you do not have lawful authority.
• Reverse engineer, scrape, or otherwise interfere with the integrity of the Services.

7. Intellectual property

Conexity retains all rights, title, and interest in the Services, including the underlying software, AI prompts, training, scripts, models, and brand. You retain your own data. You grant Conexity a non-exclusive licence to process your data solely to provide the Services.

8. Confidentiality

Each party will keep confidential information of the other party confidential and only use it for the purpose of performing under these Terms.

9. Liability

To the maximum extent permitted by law, Conexity's total aggregate liability arising out of or in connection with the Services is limited to the fees paid by you in the three (3) months immediately preceding the event giving rise to the claim. Conexity is not liable for any indirect, consequential, or special loss, including loss of profits, business opportunity, or reputation. Nothing in these Terms excludes or limits any consumer guarantees under the Australian Consumer Law that cannot lawfully be excluded.

10. Termination

Either party may terminate for material breach not remedied within fourteen (14) days of written notice. Conexity may suspend or terminate access immediately where it reasonably believes there is a risk to its platform, other customers, or compliance obligations.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales.

12. Contact